Return & Exchange Policy – The Brick Art Store
At The Brick Art Store, we pride ourselves on offering curated, one-of-a-kind pieces. However, if you are not completely satisfied with your purchase, we’re here to help. Please read our return policy below.
What is The Brick Art Store’s return policy?
We accept returns on eligible items within 3 days of delivery. Items must be in their original condition, unused and in their original packaging with all tags and materials included.
How do I request a return?
To initiate a return, please contact us by email at [insert email address] within 3 days of receiving your item. Be sure to include:
– Your full name.
– Order number.
– Reason for return.
– Photos of the item (if applicable).
– Once your return request is approved, we will provide you with detailed instructions on how to return the item to us.
Are there any items that are non-returnable?
Personalized or custom-made items are non-returnable unless they arrive damaged or defective.
Items returned outside of the 3-day window are not eligible for a refund or exchange.
Do I have to pay for return shipping? Customers are responsible for return shipping unless the return is due to an error on our part (i.e. wrong or defective item).
When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 7-10 business days to your original method of payment.
What if my item is damaged or defective?
If your item arrives damaged or defective, please contact us immediately at [insert email address] with photos of the damage. We’ll work quickly to resolve the issue.
For any additional questions regarding returns or exchanges, please contact our customer service team. Thank you for shopping at The Brick Art Store!